Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from staims.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

By phone number: 03445070132

By email: customersupport@staims.com

Our standard delivery timeframe 7 days. Standard courier delivery charge to home is £8.95 for UK mainland. Europe delivery is £20 and the rest of the world is £37.00. Multiple items may cost more depending on the weight and prices will be determined at checkout. Next day and weekend delivery charges are an additional £5.00 on top of our standard delivery charge. These additional delivery charges will not be refunded if you cancel or return your order unless the product is faulty or does not fit the description given.

The next day delivery service applies on orders placed before 12 Midnight. The next day delivery service is only available in our personal courier areas and is subject to stock and courier availability and demand. When the personal courier service is not available, St. Aims will deliver by an alternative carrier and this may take longer.

We advise a delivery time frame of 7 working days for international orders. We Partner with DHL and other reliable courier services for our international delivery. Depending on the item (s), delivery cost ranges from 37.00 and above. Customers will be advised upon checkout their delivery cost for their item.

If you do have a complaint, please contact us so we can put it right. You will need to provide your full details. If you are a Call 03445070132, email customersupport@staims.com, or write to St.Aims Clothing Customer Support, 27 Old Gloucester Street, London, WC1N 3AX. Complaints via e-mail should only be directed to the above e-mail address to ensure they are dealt with as quickly as possible. Complaints directed to an individual’s e-mail address may not be dealt with as promptly.

Unresolved Complaints- If you have already spoken to someone about your complaint but it remains unresolved, our Complaint Resolution team can step in. To speed things up, please provide your name address and phone number as well as details about your complaint e.g. store name, item number and your account or order number. Call 0333 777 4582, email customersupport@staims.com, or write to Complaints, St.Aims Clothing, 27 Old Gloucester Street, London, WC1N 3AX

Contact details

Company’s registration name, number and address